Pieces held in Amsterdam are dispatched the same working day and arrive within two to four days in Europe, three to six elsewhere. Anything made to order carries its own lead time, stated on the product page.

Yes, to every country we are permitted to reach, with duties and taxes included in the price you see. A small number of destinations are excluded by our carriers; the checkout will tell you before you pay.

They are. The price shown is the price you pay, wherever you are. Nothing further is collected on delivery and nothing is charged at your door.

Thirty days, free and unquestioned. Write to client advisory and a label will reach you within the hour during working days. Refunds are issued the day the piece is received back.

Made-to-order pieces are cut for you and cannot be returned unless something is wrong with them, in which case we will remake or refund. The product page says clearly when a piece is made to order.

For the life of the piece. Most repairs are carried out by the house that made it, which is slower and better. We cover the cost of the first repair on anything bought from us.

Every product page carries the garment measurements rather than a generic chart, because the houses grade differently. If you tell client advisory what fits you now, they will tell you what to order.

Yes, for forty-eight hours, in Amsterdam, Paris or Kyoto. Write to the room directly or ask client advisory to arrange it.

We buy directly from the maker, never from a distributor, and only from houses that will tell us where the material comes from and who handled it. Forty-two houses at present.

Write to client advisory with what you make, where, and how many people are involved. We read everything and reply to everything, though it can take a fortnight.